Quick and Easy Conversational Tips for Real Estate Professionals
Being a real estate sales associate will require you to have a certain verbal panache that will improve your communication skills. Use these question and answer types to make better your interactions with potential clients.
When you talk, you can only say something you know. When you listen, you may learn what someone else knows.
Follow these quick tips to very easily improve your conversational skills:
- When you begin to hear a person speak in generalities, that’s your indication to start asking specific questions to clarify what’s actually being said.
- Listen actively to empathize with the other person’s feelings from his or her point of view.
- Observe the nonverbal cues to determine what is not being said.
- Focus on your audience, not yourself.
Use the types of questions/statements below to obtain necessary information and maintain focus:
Open Questions: Who, What, When, Where, Why, and How
These questions allow the other party to speak freely and to reveal critical information.
Leading Questions: Do you… Would you…
These questions are used to obtain very specific responses, which will be helpful to your presentation.
Confirmation Questions: So you agree that…
These questions are used to obtain a simple yes or no response. Conditioning the other party to say yes throughout the discussion establishes a feeling of goodwill.
Supportive Statements: Yes, that’s true, or That is very helpful.
These comments provide positive reinforcement for those remarks made which are favorable to your case.
Utilize these conversational tips and question and answer types to better serve your client (or potential client).
About Larson Educational Services:
Utilizing 30 years of real estate training and professional education experience, Florida real estate school Larson Educational Services is the premier provider of Florida real estate licensing, exam preparation, post-licensing, CAM licensing, mortgage loan originator licensing, and continuing education in Southwest Florida. Classes are available in Fort Myers, Naples, Sarasota, and online.
Brad Larson
Larson Educational Services
1400 Colonial Blvd. Suite 44
Fort Myers, FL 33907
239-344-7510
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